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FAQ

Help me!

Being able to play the games depends mostly on the device you’re using. Currently we only support android and iOS devices with minimum operating system version android 4.0.1 and iOS 8.0 and minimum 256 RAM memory to be able to run the game. For Apple devices we support from iPhone 4s and iPAD 2 + newer devices. Contact us if in doubt. The games can be downloaded completely for free in the App Store and on Google Play. The game offers in-app purchases.

Make sure that you do not have a lot of other apps running at the same time, as this could have a significant impact on the performance of the game. On Android, you can try clearing the cache (not data).

On iOS, you might have parental control turned on. You can disable it by going to Settings > General > Tap Restrictions > Turn off restrictions for the game. On Android, this is typically an issue with Google Play. Go to Settings > Apps > Google Play > Clear Cache.

At the moment, we do not provide the ability to reset scores.

All voucher points that you earned while being authorized with Facebook are preserved. This means that you must be logged into the game at all times to save all the voucher points you generate.

Yes, you are able to play the games, but you will not earn voucher points, and you cannot make in-app purchases until you are online again.

Voucher points are a separate currency in the games that can be used for buying real life product vouchers in the game’s voucher shop or in the Pointvoucher shop.

You earn voucher points by playing the games. The more you play, the more voucher points you earn. You can see how many voucher points you have earned in the games on the main screen of the game, in the upper right corner next to the gift icon. Note: You need to create a user profile using your Facebook login to start earning voucher points.

You can use voucher points to buy real life product vouchers ranging from beverages to hotel discounts and free amusement park admittance in the voucher shop. Log into the voucher shop through the game or go to http://pointvoucher.com.

  1. You have to be logged in with your Facebook account in the game in order to earn voucher points.
  2. You have to be online on mobile data or WiFi to earn voucher points.
  3. You may have reached the maximum number of voucher points you can earn per day. The daily limit is 30.000 voucher points. Play again tomorrow to earn more voucher points (days start at 00:00:00 CET and end at 23:59:59 CET).

Please go to the game > Settings > How to play.

When you have earned enough voucher points, you can buy a voucher in the game’s voucher shop or the Pointvoucher Shop. Go to the voucher shop by clicking on the gift icon in the upper right corner of the game.

  1. You are not logged in.
  2. You do not have enough voucher points to buy the voucher.
  3. The voucher you’re trying to buy is no longer available.

When you buy a voucher in the game’s voucher shop or in the Pointvoucher shop, the terms and conditions for using the voucher is explained in the voucher text. Most vouchers need to be claimed at a physical location e.g. in Tivoli or in Bilka. When you buy a voucher, you will receive the voucher via your registered email address and you can also find it in the game’s voucher shop account under My Vouchers. You can either bring a printout of the voucher email or show the digital voucher on your mobile device at the physical location.

  1. Your voucher is invalid. Please check the expiry date and terms of use of the voucher.
  2. You have already claimed your voucher. A voucher can only be claimed once.

If you did not find the answer to your question, please feel free to contact us at support@pointvoucher.com

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Contact us at

bigone@pointvoucher.com